British School of Outdoor Education

British School of Outdoor EducationBritish School of Outdoor EducationBritish School of Outdoor Education

British School of Outdoor Education

British School of Outdoor EducationBritish School of Outdoor EducationBritish School of Outdoor Education
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    • Home
    • Benchmarks
    • our platforms
    • Occupational Therapy
    • Health and Social Care
    • Custom Clearance
    • travelling with food
    • Speech and Language
    • Media Studies
    • PR Specialists
    • School Marketing
    • getstarted
    • Nutrition
    • GutHealthMastery
    • Send and Inclusion
    • InclusionCourse
    • Micro Certificates
    • Student Mentoring
    • Procurement Training
    • HR
    • Administrative skills
    • Finance Budget
  • Home
  • Benchmarks
  • our platforms
  • Occupational Therapy
  • Health and Social Care
  • Custom Clearance
  • travelling with food
  • Speech and Language
  • Media Studies
  • PR Specialists
  • School Marketing
  • getstarted
  • Nutrition
  • GutHealthMastery
  • Send and Inclusion
  • InclusionCourse
  • Micro Certificates
  • Student Mentoring
  • Procurement Training
  • HR
  • Administrative skills
  • Finance Budget

Administrative skills Training

Accountability in the Workplace

Accountability

 Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success .


The Accountability in the Workplace course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace.


Our Programs

   

Course Outline:

Module One: Getting Started

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: What is Accountability?

• Defining Accountability

• Personal Accountability

• Being Held Accountable

• Accountability vs. Blame

• Understanding the Importance

• Case Study

• Module Two: Review Questions

Module Three: Creating an Accountable Workplace

• Modeling Accountability

• Valuing Accountability

• The Front-Loading Benefits

• Teamwork

• The Accountability Cycle

• Case Study

• Module Three: Review Questions

   

Module Four: The C's of Accountability

• Clarification

• Common Purpose

• Communication

• Collaboration

• Consequences

• Case Study

• Module Four: Review Questions

Module Five: Building Ownership

• Ownership vs Accountability

• The Ownership Mentality

• Why Does it Matter

• The Weight ofMicromanaging

• Sharing Your Vision

• Case Study

• Module Five: Review Questions

Module Six: Accountability in Leadership

• What is Leadership?

• The Role of the Organization

• The Role of the Manager

• The Role of the Employee

• Strengthening Leadership Accountability

• Case Study

• Module Six: Review Questions

Module Seven: The Power of Goal-Setting

• Setting SMART Goals

• Who's Accountable

• Identifying Your "Why"

• Goal Lengths

• Remaining Loyal to Your Goals

• Case Study

• Module Seven: Review Questions

  

Module Eight: Feedback as a Tool

• Choosing Positivity

• Considering the Time Frame

• Giving Feedback

• Receiving Feedback

• Creating an Action Plan

• Case Study

• Module Eight: Review Questions

Module Nine: Effective Delegation

• What is Delegation

• How to Delegate

• When to Delegate

• Whom Should You Delegate

• Dismissing Delegation

• Case Study

• Module Nine: Review Questions

Module Ten: Barriers to Accountability

• Closed Communication

• Failure to Meet Expectations

• Lack of Self-Confidence

• Lacking Alignment

• Overcoming Obstacles

• Case Study

• Module Ten: Review Questions

Module Eleven: The Benefits of Accountability

• Improving Performance

• Building Trust and Integrity

• Employee Engagement

• Workplace Satisfaction

• Dedication to Your Role

• Case Study

• Module Eleven: Review Questions

Administrative Office Procedures

Administrative Office Procedures

  

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.


With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations 


Our Programs

   

   

Course Outline:

Module One: Getting Started

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Why Your Office Needs Administrative Procedures

• Business Continuity

• Succession Planning

• Internal and External Audit Requirements

• Recovery Planning

• Case Study

• Module Two: Review Questions

Module Three: Gathering the Right Tools

• Binder

• Section Divider

• Sheet Protectors

• Cover to Cover Binders

• Case Study

• Module Three: Review Questions

Module Four: Identifying Procedures to Include

• Tracking Tasks for Some Days

• Reach Out to Other Employees for Feedback/Ideas

• Write Down Daily Tasks

• Keep Track Using a Spreadsheet

• Case Study

• Module Four: Review Questions

   

Module Five: Top Five Procedures to Record

• Use a Template to Stay Consistent from Track to Track

• Be as Detailed as Possible

• Use Bullet Points Instead of Paragraphs

• Ask Someone to Execute the Procedure

• Case Study

• Module Five: ReviewQuestions

Module Six: What to Include in Your Binder (I)

• Phone Etiquette

• Business Writing

• Effective Time Management

• Creating Meeting Arrangements

• Case Study

• Module Six: Review Questions

Module Seven: What to Include in Your Binder (II)

• Policy on Absences

• Breaks

• Salaries

• Benefits

• Case Study

• Module Seven: Review Questions

Module Eight: Organizing Your Binder

• Create a Table of Contents

• List Each Section (e.g. Accounting)

• List Procedures in that Section

• Keep Binder Updated with any New Changes

• Case Study

• Module Eight: Review Questions

Module Nine: What Not to Include in the Procedure Guide

• Passwords

• Identify Other Confidential Information Via Your Employer

• Store Information in a Separate Folder Outside of the Guide

• Find a Secure Location to Store

• Case Study

• Module Nine: Review Questions

  

Module Ten: Share Office Procedure Guide

• Give Guide to Boss/Executive to Review

• Inform Office Personnel of Procedure Guide

• Place Guide in a Visible Area

• Allow Office Personnel to Express Improvements/Updates if Needed

• Case Study

• Module Ten: Review Questions

Module Eleven: Successfully Executing the Guide

• Create a One Hour Meeting/Seminar for Employees

• Stay Consistent with Procedures

• Make Employees Aware of any Updated Changes

• Keep Open to Improvements

• Case Study

• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

Administrative Support

Administrative support

  

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.


 In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time 


Our Programs

   

  Course Outline:

Module One: Getting Started

• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Getting Organized, Part One

• Dealing with E-Mail

• Managing Electronic Files

• Keeping Track of the Paper Trail

• Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

• Keeping Your Workspace Organized

• Using a To-Do Book

• The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

• Managing Your Time

• Keeping Others on Track

• Maintaining Schedules

Module Five: Getting It All Done On Time

• Prioritizing

• The Secret to Staying on Track

• Goal Setting

  

Module Six: Special Tasks

• Planning Small Meetings

• Planning Large Meetings

• Organizing Travel

Module Seven: Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing

• Asking Questions

• Communicating with Power

Module Eight: Non-Verbal Communication Skills

• Body Language

• The Signals You Send to Others

• It’s Not What You Say, it’s How You Say It

Module Nine: Empowering Yourself

• Being Assertive

• Resolving Conflict

• Building Consensus

• Making Decisions

Module Ten: The Team of Two

• Working with Your Manager

• Influencing Skills

• What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

• Ergonomics

• Stress Management

• Dealing with a Heavy Workload

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

Archiving and Records Management

Archiving and Records Management

  

 Every organization is responsible for maintaining records. The ability to create, organize and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line 


  With our Archiving and Records Management workshop your participants will know how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management.


Our Programs

   

     

Course Outline:

Module One: Getting Started

• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Understanding Records

• What is Records Management?

• Defining Records

• Archives vs. Records

• Life Cycle

• Case Study

• Module Two: Review Questions

Module Three: Management of Records

• What Is and Is Not aRecord?

• Record Programs

• Management of Systems

• Developing Standards

• Case Study

• Module Three: Review Questions

Module Four: Context (I)

• Techniques for Analyzing Records

• Collecting Information

• Organizational Needs

• Legal Demands

• Case Study

• Module Four: Review Questions

   

Module Five: Context (II)

• Routine Process

• Creative Process

• System Analysis

• Records Survey

• Case Study

• Module Five: ReviewQuestions

Module Six: Classification

• Functionality

• Prioritize

• Assess and Review

• Develop a Tool

• Case Study

• Module Six: Review Questions

Module Seven: Paper-Based Systems

• Arranging and Grouping

• Building Files

• Elementary & Intermediate

• Metadata

• Case Study

• Module Seven: Review Questions

Module Eight: Electronic Records

• Classifying

• Folders and Directories

• Groupings

• Metadata

• Case Study

• Module Eight: Review Questions

Module Nine: Hybrid Systems

• Routine Processes

• Creative Processes

• Design

• Limitations

• Case Study

• Module Nine: Review Questions

  

Module Ten: Appraisals & Systems

• Taxonomy of Values

• Macro Appraisal

• Strategy & Criteria

• Document & Review Decisions

• Case Study

• Module Ten: Review Questions

Module Eleven: Record Maintenance

• Paper

• Electronic

• Create Archives

• Conversion

• Case Study

• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

Executive and Personal Assistants

Executive and Personal Assistants

  Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.


Our Programs

    

   

Course Outline:

Module One: Getting Started

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

• Pre-Assignment

• Action Plans and Evaluations

Module Two: Working with Your Manager

• Adapting to Their Style

• Anticipate Their Needs

• Getting Your Responsibilities Defined

• When to Take the Initiative

• Case Study

• Module Two: Review Questions

Module Three: Administrative Soft Skills

• Social Intelligence

• Basic Business Acumen

• Office Management

• Active Listening

• Case Study

• Module Three: Review Questions

   

Module Four: Effective Time Management

• Calendar Management

• Prepare for Changes and Surprises

• Keeping Others on Track

• Urgent/Important Matrix

• Case Study

• Module Four: Review Questions

Module Five: Meeting Management

• Creating an Agenda

• Keeping Minutes

• Keeping the Meeting on Time

• Variations for Large and Small Meetings

• Case Study

• Module Five: Review Questions

Module Six: Tools of the Trade (I)

• Email Protocol

• Office Machinery

• Computer and Software Skills

• Communication Skills

• Case Study

• Module Six: Review Questions

Module Seven: Tools of the Trade (II)

• Phone and Voicemail Etiquette

• Word Processing

• Business Writing

• Internet Research

• Case Study

• Module Seven: Review Questions

Module Eight: Being an Effective Gatekeeper

• Filtering Data and Information

• Learn to Say No

• Dealing with Difficult People

• Recognize the Tricks

• Case Study

• Module Eight: Review Questions

  

Module Nine: Organizational Skills

• Prioritizing Your Workload

• Goal Setting

• Plan for Tomorrow, Today

• Staying on Track

• Case Study

• Module Nine: Review Questions

Module Ten: Confidentiality Guidelines

• Your Confidentially Duty

• Be Diplomatic and Discreet

• Keeping Data Secure

• What to Do in Sticky Situations

• Case Study

• Module Ten: Review Questions

Module Eleven: Special Tasks

• Project Management

• Trade Shows

• Interacting with Clients

• Social Media Management

• Case Study

• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

Basic Bookeeping

BASIC BOOKEEPING

   Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.

  

Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!


Our Programs

    

Course Outline:

Module One: Getting Started

• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Basic Terminology (I)

• Balance Sheet

• Assets

• Liabilities

• Equity

• Income Statement

• Revenue

• Cost of Goods Sold

• Expenses

• Accounting Period

• Review

Module Three: Basic Terminology (II)

• Accounts Receivable

• Accounts Payable

• Depreciation

• General Ledger

• Interest

• Inventory

• Journals

• Payroll

• Trial Balance

• Review

   

Module Four: Accounting Methods

• Cash Method

• Accrual Method

• Differences between Cash and Accrual

• Module Four: Review Questions

Module Five: Keeping Track of Your Business

• Accounts Payable

• Accounts Receivable

• The Journal

• The General Ledger

• Cash Management

• Module Five: ReviewQuestions

Module Six: Understanding the Balance Sheet

• The Accounting Equation

• Double-Entry Accounting

• Types of Assets

• Types of Liabilities

• Equity

• Module Six: Review Questions

Module Seven: Other Financial Statements

• Income Statement

• Cash Flow Statement

• Capital Statement

• Budget vs. Actual

• Module Seven: Review Questions

Module Eight: Payroll Accounting / Terminology

• Gross Wages

• Net Wages

• Employee Tax Withholding’s

• Employer Tax Expenses

• Salary Deferrals

• EmployeePayroll

• Employee Benefits

• Tracking Accrued Leave

• Government Payroll Returns/Reports

• Review

  

Module Nine: End of Period Procedures

• Depreciating YourAssets

• Reconciling Cash

• Reconciling Investments

• Working with the Trial Balance

• Bad Debt

• Posting Adjustments and Corrections

• Module Nine: Review Questions

Module Ten: Financial Planning, Budgeting and Control

• Reasons for Budgeting

• Creating a Budget

• Comparing Budget to Actual Expenses

• Module Ten: Review Questions

Module Eleven: Auditing

• What is an Audit?

• When and Why Would You Audit?

• Internal

• External

• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise

• Parking Lot

• Action Plans and Evaluations

Business writing

business writing

 Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace 

  

The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.


Our Programs

    

   

Course Outline:

Module One: Getting Started

• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Working with Words

• Spelling

• Grammar

• Creating a Cheat Sheet

Module Three: Constructing Sentences

• Parts of a Sentence

• Punctuation

• Types of Sentences

Module Four: Creating Paragraphs

• The Basic Parts

• Organization Methods

Module Five: Writing Meeting Agendas

• The Basic Structure

• Choosing a Format

• Writing the Agenda

  

Module Six: Writing E-mails

• Addressing Your Message

• Grammar and Acronyms

Module Seven: Writing Business Letters

• The Basic Structure

• Choosing a Format

• Writing the Letter

Module Eight: Writing Proposals

• The Basic Structure

• Choosing a Format

• Writing the Proposal

Module Nine: Writing Reports

• The Basic Structure

• Choosing a Format

• Writing the Report

Module Ten: Other Types of Documents

• Requests for Proposals

• Projections

• Executive Summaries

• Business Cases

Module Eleven: Proofreading and Finishing

• A Proofreading Primer

• How Peer Review Can Help

• Printing and Publishing

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

Meeting Management

Meeting Management

 This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop your participants will learn the needed skills in planning and implementing a successful meeting 

  

  

The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable

experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.


Our Programs

    

   

   

Course Outline:

Module One: Getting Started

• Icebreaker

• Housekeeping Items

• The Parking Lot

• Workshop Objectives

Module Two: Planning and Preparing (I)

• Identifying the Participants

• Choosing the Time and Place

• Creating the Agenda

Module Three: Planning and Preparing (II)

• Gathering Materials

• Sending Invitations

• Making Logistical Arrangements

Module Four: Setting up the Meeting Space

• The Basic Essentials

• The Extra Touches

• Choosing a Physical Arrangement

Module Five: Electronic Options

• Overview of Choices Available

• Things to Consider

• Making a Final Decision

  

Module Six: Meeting Roles and Responsibilities

• The Chairperson

• The Minute Taker

• The Attendees

• Variations for Large and Small Meetings

Module Seven: Chairing a Meeting (I)

• Getting Off on the Right Foot

• The Role of the Agenda

• Using a Parking Lot

Module Eight: Chairing a Meeting (II)

• Keeping the Meeting on Track

• Dealing with Overtime

• Holding Participants Accountable

Module Nine: Dealing with Disruptions

• Running in and Out

• Cell Phone and PDA’s Ringing

• Off on a Tangent

• Personality Conflict

Module Ten: Taking Minutes

• What are Minutes?

• What do I Record?

• A Take-Home Template

Module Eleven: Making the Most of Your Meeting

• The 50 Minute Meeting

• Using Games

• Giving Prizes

• Stuffed Magic

Module Twelve: Wrapping Up

• Words from the Wise

• Review of Parking Lot

• Lessons Learned

• Completion of Action Plans and Evaluations

Cost and Certification

Certification: Certificate of Completion endorsed by The British School of Outdoor Education

Course Code: HR.1A

Duration: 📅 14th July – 26th July 2025

Course Fee: £2,350.

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